Refund Policy

Please, before requesting a refund, read through our Refund Policy to check if you are eligible for it. To start the refund process, you can contact us at support@AquaPureWorld.com.

CANCELLATIONS/MODIFICATIONS
Our orders are processed quickly, so we typically cannot make modifications once an order has been placed. If you would like to cancel or change your order, please email us at support@AquaPureWorld.com within 24 hours of placing your order, and we will do our best to assist you. However, if your order has already been fulfilled, cancellation is no longer possible. We cannot guarantee that we will be able to cancel or modify your order after it has been placed.

DAMAGED/DEFECTIVE ITEM
Accidents can happen. You can rest assured that we are here for you!

If you received a damaged item, please report it to support@AquaPureWorld.com within 48 hours of receipt with a photo that shows the damage of your product(s). Please include your order number in the email. A return of the damaged product is not needed.

Once we confirm that the defect is not due to product misuse, we will offer you a free replacement.

Note: We are not responsible for any damage caused to the product due to incorrect use.

NON-REFUNDABLE ITEMS
Gift Cards.

RETURNS/REFUNDS
To be eligible for a refund, we ask that you return the product(s) you received within 30 days of receiving your order.

Once the order arrives and is inspected by our team, your refund will be processed, and the amount you paid will be automatically credited to your original method of payment within 2-7 business days. Please note that for hygiene reasons, the item(s) must be unused and in their original condition.

Returning packages to the address on the shipping label without first contacting us will not make you eligible for a refund.

When returning an item, you will be responsible for the payment of the return shipping costs. Shipping costs are non-refundable. A trackable shipping method is mandatory, and we will not be able to process a refund if one is not used.

Please note that our company does not provide refunds in cases of product misuse or if the customer changed their mind.

We are not responsible for situations in which customers provided incorrect details when placing the order. Therefore, refund requests related to these situations will not be addressed.

LATE OR MISSING REFUNDS
If you haven't received your refund after 10 days of approval, please contact your bank. It may take some time for your refund to be processed and officially posted.

If you have contacted your bank and are still having issues, please reach out to us via email at support@AquaPureWorld.com, or via our contact page here.

WRONG ADDRESS
Please note that if the package doesn’t reach you after providing a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount – you are responsible for providing clear and correct shipping and billing information upon placing an order. In these situations, we can reship the item back to you, but only if you cover the shipping costs. This policy is in place because we value the time, shipping expenses, and other resources that we have invested when dispatching the first item to you.

My package got lost/was stolen, what can I do?
We are not responsible for lost or stolen packages confirmed to have been delivered to the address provided for an order. Upon inquiry, we will confirm the delivery address, as well as the date of delivery, tracking information, and shipping carrier details for you to investigate further.

If you have any further questions, please contact support@AquaPureWorld.com.